Vonage


I have been with Vonage for about a year and a half, and I could not be happier with the overall service. The quality is tremendous, the staff is wonderful. But there are a few issues I do have with them.

Yes... You can find a fart in Paradise.

1. Local numbers: As I come up on two years with Vonage, I am amazed that they do not have any numbers that will cover my refix. Yes, they are in my area code... 661, but the only numbers they have are for locations well outside my local calling area, and while I am with the unlimited plan, if I were to have people call me on that line, they would be placing a toll call. C'mon guys... it cannot be that hard to get Bakersfield prefixes when you are an ILEC!!!

2. Equipment: I signed up with Vonage at about the same time a friend of mine did. There was a difference, though. I signed up through Vonage's web site and he bought the kit in Circuit City. When my package arrived, I found a Linksys RT31P2 VOiP router in the box. For those of you who have used this using, you know that they are not very forgiving on an existing network. They are also cumbersome and useless as a stand-alone router. With only three ports, it is simply silly to think you could run a network off of it. My friend got a neat little silver box that only has only purpose... plug it into the existing router, plug your phone into it. Yeah... I was pissed.


If you are trying to decide on Vonage as a service, do not let this blog drive you away. I love the Vonage service, and I highly recommend the Softphone feature. I use this on the road all the time. But buy your kit through Circuit City, or any other place that sells the Vonage kits... Not directly through Vonage.

Thanks.